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Congestion Charge Contact 0843 504 9384

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Congestion Charge Contact 0843 504 9384

Calls cost 7p per minute, plus your operator’s access charge. This is a call forwarding service, you can also contact Congestion Charge using the official number/website or via social media.

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Contact Congestion Charge 0843 504 9384

The London congestion charge is a fee charged on most motor vehicles operating within the Congestion Charge Zone (CCZ) in Central London. It is not charged on weekends, public holidays or between Christmas Day and New Year’s Day.

The Congestion Charge is an £11.50 daily charge for driving a vehicle within the charging zone between 07:00 and 18:00, Monday to Friday. The easiest way to pay is by registering for Congestion Charge Auto Pay. Exemptions and discounts are available.


To contact Congestion Charge please call the contact helpline number listed.

Congestion Charge Phone Number 0843 504 9384
Congestion Charge Head Office Phone Number 0843 504 9384
Congestion Charge Customer Service 0843 504 9384

Congestion Charge Contact Details:

Call Contact Number
Customer Services 0843 504 9384
Head Office Congestion Charging
PO Box 344


Opening Hours: Monday – Friday

Congestion Charge Call Centre Opening Hours:

Day Opening Times
Monday  8am – 8pm
Tuesday  8am – 8pm
Wednesday  8am – 8pm
Thursday  8am – 8pm
Friday  8am – 8pm
Saturday  Closed
Sunday  Closed

Looking for the phone number for the Congestion Charge customer service team & other departments such as complaints? Here at ContactHelpline we are dedicated to helping you to get in touch with the various companies located across the UK.

If you were looking for the contact information to reach the customer service team at Congestion Charge you have certainly landed on the right page. Common searches for Congestion Charge include Complaints, Head Office and Customer Services, whichever department you would like to get in contact with simply dial the contact helpline number listed.

The Congestion Charge helpline can be busy during peak hours, the Congestion Charge head office deal with all types of customer enquiries via phone and post, whatever your issue you can contact the customer service team today by calling the contact number listed.

Why Do Customers Call Congestion Charge?

  • Charging zones information
  • Discounts and exemption
  • Payment options
  • Penalties and enforcement
  • Charges and fines
  • Appeals
  • Complaints
  • Careers.


During peak hours the customer support team at Congestion Charge deal with a high volume of calls, you may prefer to call during less popular hours, try again later on, or even contact them via post if the problem is not urgent.


About Congestion Charge

The London congestion charge is a fee charged on most motor vehicles operating within the Congestion Charge Zone (CCZ) in Central London between 07:00 and 18:00 Mondays to Fridays. It is not charged on weekends, public holidays or between Christmas Day and New Year’s Day (inclusive). The charge was introduced on 17 February 2003. As of 2017, the London charge zone remains as one of the largest congestion charge zones in the world, despite the cancellation of the Western Extension which operated between February 2007 and January 2011. The charge aims to reduce high traffic flow and pollution in the central area and raise investment funds for London’s transport system.

The current congestion charge zone covers the area within the London Inner Ring Road which includes both the City of London, which is the main financial district, and also the West End, which is London’s primary commercial and entertainment centre. Although primarily a commercial area, there are also 136,000 residents, out of a total Greater London population of almost 9,000,000. There is little heavy industry within the zone.

In January 2013 Transport for London opened a public consultation to increase the standard charge 15% by mid 2014, from £10 per day to £11.50 if paid in advance or on the day. The increase was expected to generate an estimated £84 million of additional revenue by the end of 2017/18. The consultation process ran from January 2014 to March 2014. According to TfL the objective of the increase was to recoup inflation over the past three years and ensure the charge remains an effective deterrent to making unnecessary journeys in central London.

Fees and penalties:
As of 16 June 2014 the following charges apply:
The standard fee is £11.50 per day if paid by midnight on the day of travel, £14 if paid by the end of the following day, or £10.50 if registered with CC Autopay, an automated payment system which records the number of charging days a vehicle travels within the charging zone each month and bills the customer debit or credit card each month. Businesses with six or more vehicles can register with Fleet Auto Pay, and will be charged £10.50 rather than £11.50 per vehicle per day for each vehicle detected within the zone. From 20 May 2013 failure to pay results in the issuance of a Penalty Charge Notice for £130, reduced to £65 if paid within 14 days, but increased to £195 if unpaid after 28 days.
Fines and enforcement:
If you haven’t paid the Congestion Charge when you should have, we’ll send you a formal notification – a PCN.
If we photograph your vehicle in the Congestion Charge zone and our records show that you’ve not paid the daily charge by midnight on the following charging day, we will issue a PCN to the registered keeper of the vehicle outlining the penalty charge payable for the contravention date.

You don’t have to pay the Congestion Charge or register with us if the vehicle is recorded at the DVLA or DVANI in one of these categories:
– Two-wheeled motorbikes (and sidecars) and mopeds
– Emergency service vehicles, such as ambulances and fire engines, which have a taxation class of ‘ambulance’ or ‘fire engine’ on the date of travel
– NHS vehicles that are exempt from vehicle tax
– Vehicles used by disabled people that are exempt from vehicle tax and have a ‘disabled’ taxation class
– Vehicles for more than one disabled person (for example Dial-a-Ride) that are exempt from vehicle tax and have a ‘disabled’ taxation class.
Refunds are available to people who pay monthly or annually in advance whose plans change; reimbursements are available to NHS patients assessed to be too ill to travel by public transport, NHS staff using vehicles on official business and fire fighters. Residents living within or very close to the zone are eligible for a 90% discount which is charged via CC Autopay.


If you want to file a complaint against poor services of Congestion Charge you can also send a letter to the Congestion Charge customer complaint address:

Congestion Charging
PO Box 344


If you would prefer to speak to the member of staff over at the Congestion Charge HQ please use the Congestion Charge Contact Number listed.

generic phone call

To Contact Congestion Charge please dial 0843 504 9384, all calls to this number will forward to the official Congestion Charge customer service team via our call forwarding service.

Congestion Charge Contact 0843 504 9384

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