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CSA Contact 0843 504 9395

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CSA Contact 0843 504 9395

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Contact  CSA 0843 504 9395

The Child Support Agency (CSA) was a delivery arm of the Department for Work and Pensions (Child Maintenance Group) in Great Britain and the former Department for Social Development in Northern Ireland. Launched in 1993, the CSA was responsible for implementing the Child Support Act 1991 and subsequent legislation. The CSA was replaced in the long term by its successor launched in 2012, the Child Maintenance Service.

To contact CSA please call the helpline number listed

 Contact
CSA Phone Number 0843 504 9395
CSA Head Office Phone Number 0843 504 9395
CSA Helpline 0843 504 9395

Contact Details:

Call CSA Helpline Number
CSA 0843 504 9395
Head Office Address Freepost RTGJ-LSZK-GAET
Child Support Agency 6
Mail Handling Site A
Wolverhampton
WV98 1SH
Opening Hours: Monday – Saturday
CSA Call Centre Opening Hours:
Day Opening Times
Monday 8am – 8pm
Tuesday 8am – 8pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 8pm
Saturday 9am – 5pm
Sunday Closed

Looking for the phone number for the CSA customer service team & other departments such as complaints? Here at ContactHelpline we are dedicated to helping you to get in touch with the various companies located across the UK.

If you were looking for the contact information to reach the customer service team at CSA you have certainly landed on the right page. Common searches for CSA include Complaints, Head Office and Customer Services, whichever department you would like to get in contact with simply dial the CSA helpline number listed.

The CSA helpline can be busy during peak hours, the CSA head office deal with all types of customer enquiries via phone and post, whatever your issue you can contact the customer service team today by calling the contact number listed.

Why Do Customers Call CSA?

  • Check eligibility
  • How to apply
  • Disagreements and resolutions
  • How to pay
  • Complaints
  • Careers.

During peak hours the customer support team at CSA deal with a high volume of calls, you may prefer to call during less popular hours, try again later on, or even contact them via post if the problem is not urgent.

generic phone call

About CSA

The CSA or the Child Support Agency tracks down negligent parents as well as serves as a mediator when child support issues are not resolved alone without government intervention.
It’s no longer a surprise if a couple decides to seperate, but there should be an agreement to keep the children out of whatever disagreement they may be dealing with. Things don’t always workout this way and during these times, the CSA needs to get involved.
Financial support is available to single or separated parents in the form of Child Maintenance payments. If you find yourself in this position then you should contact the Child Support Agency for general information on arranging Child Maintenance.
What is Child Maintenance?
The CSA also known as the Child Support Agency offer financial support in the form of Child Maintenance to help with everyday costs of caring for a child or children when you have separated from the other parent.
You aren’t required to use the CSA to organise and settle any financial payments between you and the other parent once you have separated, you may choose to do this privately and this is called a family-based arrangement. However the Child Maintenance Agency are available to support you when you and the other parent fail to reach an agreement.
In some situations you may need the CSA to help with issues such as; tracking down the other parent, helping to resolve disagreements between you and the other parent, work out how much child maintenance needs to be paid and to chase when payments aren’t made.

The Three Child Maintenance Schemes
There are currently three Child Maintenance schemes, the 1993, 2003 and 2012 schemes. Chances are if you have already been receiving payments you will be on one of the previous 1993 or 2003 schemes managed by the CSA.
Moving forward all new applications will be processed under the 2012 scheme and managed by the CMS. If you are on the previous 1993 and 2003 schemes you will more than likely remain on them, the CSA will contact you if they need you to do any differently. Over time the older schemes will be phased out and everyone will be managed by the CMS, if you are required to switch you will be given 6 months to do so and everything will be managed by the CSA and CMS.
Am I eligible for Child Maintenance?
You may be eligible for Child Maintenance if you and your partner do not come to a private financial agreement for the child (or children) involved in the separation. There are certain criteria that must be met in order to be considered by the CMS:
– Children are under 16
– Children are under 20 and in full time education
– Under 20, living with a parent who is claiming Child Benefit for them
– Whoever the child or children live with full time is classed as the receiving parent and the parent who doesn’t have the day to day care or the child or children is classed as the paying parent. Payments will be taken from the paying parent and given to the receiving parent.

How much can I claim?
The amount of Child Maintenance you will receive from the paying parent will depend on individual circumstances and this will be discussed with you when you submit your application.
The Child Support Agency UK offer a highly useful Child Maintenance Calculator, to give you an idea of how much financial support you’re eligible for. If you’re having trouble tracing the other parent of your child, they can also help you to track them down. Maintenance payments can then be taken directly from their wage in order to assist with the daily costs of having a child. To be eligible your child must be under the age of 16, or under 20 and in full time education.
How is Child Maintenance paid?
There are several ways in which you can receive payments; they can be paid directly between parents, payments can be directly taken from the paying parents earnings (arranged by their employer) or they can be arranged by direct debit and paid directly into the receiving parents bank account (managed by the CMS).
If payments are managed for you and are collected from the receiving parents wage you will both incur small fee’s to handle these payments. Paying parents will pay a 20% fee on top of their maintenance payment and the receiving parent will pay a 4% fee which will be deducted from the maintenance payment.

If you want to file a complaint against poor services of CSA you can also send a letter to the CSA customer complaint address:

Freepost RTGJ-LSZK-GAET,
Child Support Agency 6,
Mail Handling Site A,
Wolverhampton,
WV98 1SH.

If you would prefer to speak to the member of staff over at the CSA HQ please use the CSA Contact Number listed.

call centre

To Contact CSA please dial the CSA helpline number listed, all calls to this number will forward to the official CSA customer service team via our call forwarding service.

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Calls to our 0843 numbers cost 7p per minute plus your phone companys access charge.

Calls to our 0870 numbers cost 13p per minute plus your phone companys access charge.