Contact Helpline, online phone directory

ESA Contact 0843 509 2122

Posted on Posted in Call

ESA Contact 0843 509 2122

Calls cost 7p per minute, plus your operator’s access charge. This is a call forwarding service, you can also contact ESA using the official number/website or via social media.

The cost of calling 0843, 0844 and 0845 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling. The service charge for calls to 084 numbers is between 0p and 7p per minute. You can find out the access charge for this number – which is the rest of the call cost – from your phone company.

We have no affiliation to the company mentioned, 3rd party companies or government agencies that we list on our website. We operate independently as a directory  and call forwarding service and all trademarks and services belong to their respective owners.

Contact ESA 0843 509 2122

Employment and Support Allowance (ESA) is the welfare benefit intended to give financial support to disabled people having difficulty finding work, and also to help them find suitable employment despite their disability.

To contact ESA please call the contact helpline number listed

ESA Phone Number 0843 509 2122
ESA Head Office Phone Number 0843 509 2122
ESA Customer Service 0843 509 2122

ESA Contact Details:

Call ESA Number
ESA 0843 509 2122
Head Office Address ESA
Jobcentre Plus London 

Chadwick Street





Opening Hours: Monday – Friday

ESA Call Centre Opening Hours:

Day Opening Times
Monday 8am – 6pm
Tuesday 8am – 6pm
Wednesday 8am – 6pm
Thursday 8am – 6pm
Friday 8am – 6pm
Saturday Closed
Sunday Closed

Looking for the phone number for the ESA customer service team & other departments such as complaints? Here at ContactHelpline we are dedicated to helping you to get in touch with the various companies located across the UK.

If you were looking for the contact information to reach the customer service team at ESA you have certainly landed on the right page. Common searches for ESA include Complaints, Head Office and Customer Services, whichever department you would like to get in contact with simply dial the helpline number for ESA listed.

The ESA helpline can be busy during peak hours, the ESA head office deal with all types of customer enquiries via phone and post, whatever your issue you can contact the customer service team today by calling the contact number listed.

Why Do Customers Call ESA?

  • Make a claim
  • Amend an existing claim
  • Change of personal details
  • Change of circumstances
  • Appeals
  • Types of ESA explained
  • Eligibility
  • Complaints
  • Careers.

ESA replaced three older benefits: Incapacity Benefit; Income Support paid because of an illness or disability; and Severe Disablement Allowance. New Labour introduced ESA for new claims in 2008 and the Conservative-Liberal Democrat coalition expanded its scope in 2011.

During peak hours the customer support team at ESA deal with a high volume of calls, you may prefer to call during less popular hours, try again later on, or even contact them via post if the problem is not urgent.

generic phone call

About ESA

If you’re ill or disabled, ESA offers you:
– financial support if you’re unable to work
– personalised help so that you can work if you’re able to
– You can apply for ESA if you’re employed, self-employed or unemployed.
– You might be transferred to ESA if you’ve been claiming other benefits like Income Support or Incapacity Benefit.

How much ESA you get depends on:
– your circumstances, such as income
– the type of ESA you qualify for
– where you are in the assessment process.
No money is paid for the first week. After that, the basic weekly allowance is £73.10 (the basic amount is lower for claimants under 25). This may be enhanced, depending on the level of disability.
From April 2017, the work-related activity component is no longer available to new claimants — or for reclaims, if more than a certain time has elapsed since the last period of receipt of ESA.
An enhanced disability premium of £15.90 a week may be paid to single people receiving the support component of income-related ESA; for a couple, the rate is £22.85 where one or both partners qualify. In some circumstances, an additional severe disability premium of £62.45 a week may be paid.

Work Capability Assessment
If you claim ESA you must have a Work Capability Assessment. This is to see to what extent your illness or disability affects your ability to work.
You’ll then be placed in one of 2 groups if you’re entitled to ESA:
– work-related activity group, where you’ll have regular interviews with an adviser
– support group, where you don’t have interviews.
Someone wanting to claim ESA will need a medical certificate, i.e. a sick-note, signed by their GP to say that they are not fully fit for work. The new claimant must then contact the Department for Work and Pensions (DWP), usually by phone, who will log their claim and usually post them a questionnaire to complete. The completed form must then be sent in the envelope provided to the Health Assessment Advisory Service.
Once a person has submitted a claim for ESA, they will normally be paid ‘assessment rate’ ESA at the same rate (i.e. the Basic Allowance rate given above) they would be paid if they were on Jobseekers Allowance – except for the first week, in which nothing is paid as the DWP considers it “self covered”. At some point in this ‘assessment phase’ – in theory, after thirteen weeks, but, since 2013, very much longer – a Work Capability Assessment will normally be carried out to determine whether the claimant: a) meets the criteria for receiving ESA long-term, or b) does not, in fact, qualify for ESA at all. Each assessment usually takes about an hour and costs the DWP £190.
The ESA50 claim form, together with any other information sent with it by the claimant, will first be read by a qualified healthcare professional employed by the outsourcing firm, who will then decide on whether a face-to-face medical assessment is necessary: some people with severe disabilities can be granted ESA based solely on the documents supplied, if that is clear from the paperwork.

What you’ll need when you make your claim:

You’ll need the following:

  • National Insurance number
  • medical certificate
  • GP’s address and phone number
  • home and mobile telephone numbers
  • mortgage or landlord details
  • council tax bill
  • employer’s address and telephone number and dates of employment or last day worked
  • bank account details
  • details of any other money you are getting, such as benefits or sick pay.


If you want to file a complaint against poor services of ESA you can also send a letter to the ESA customer complaint address:

Employment & Support Allowance
Department for Work and Pensions
Warbreck House, Warbreck Hill Rd

If you would prefer to speak to the member of staff over at the ESA HQ please use the ESA Contact Number listed.


To Contact ESA please dial contact helpline number listed, all calls to this number will forward to the official ESA customer service team via our call forwarding service.

ESA Contact 0843 509 2122

Thanks for checking out our phone directory and call forwarding service.

ContactHelpline is a telephone directory and call routing service and is not affiliated with any of the businesses listed inside.

ContactHelpline is a call connection and call-routing service and is in no way connected to the companies listed.

The official phone number for the companies listed may be found on the official websites or in the public domain.

Calls to our 0843 numbers cost 7p per minute plus your phone companys access charge.

Calls to our 0870 numbers cost 13p per minute plus your phone companys access charge.