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Petlog Contact Number 0870 025 0374

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Petlog Contact Number 0870 025 0374

Need to call Petlog? Dial 0870 025 0374, please note all calls to this number will forward to the Petlog customer service team who will be more than happy to help with all enquiries.

All dog owners in England, Wales and Scotland, must get their dogs microchipped to ensure they are compliant with the law.

The owner of an unchipped dog will be given 21 days to comply and failure to do so may result in a fine of up to £500.

It is the responsibility of the owner to ensure that contact details for the dog/dogs are kept up to date to ensure a dog can be reunited with its owner in the event that it is lost or stolen.

For more info please contact Petlog on 0870 025 0374.

 

DOG OWNERS: Petlog Contact Number 0870 025 0374

All dog owners in England, Wales and Scotland, must get their dogs microchipped to ensure they are compliant with the law.

The owner of an unchipped dog will be given 21 days to comply and failure to do so may result in a fine of up to £500.

It is the responsibility of the owner to ensure that contact details for the dog/dogs are kept up to date to ensure a dog can be reunited with its owner in the event that it is lost or stolen.

  • It is compulsory for all dogs to be microchipped
  • Puppies must be microchipped by 8 weeks
  • Breeders will be responsible for microchipping and must be recorded as the first keeper
  • The recorded keepers (where the dog resides) MUST keep contact details up to date

Petlog Contact Number: 0870 025 0374 for more help & advice regarding microchipping, change of ownership or even change of address.

 

Check and update your pet’s microchip details with Petlog

It’s vital that you keep your details up-to-date so that Petlog can contact you should the worst happen and your pet goes missing.

Microchipping notice: It is now a legal requirement for dogs to be microchipped and to be recorded in the current keeper’s contact details on a government-compliant database.

Contact Petlog on 0870 025 0374 for more details.

Petlog Telephone Numbers:

Call Contact Numbers
PetLog Contact Telephone Number 0870 025 0374
Petlog Phone Number 0870 025 0374
Petlog Customer Service Phone Number 0870 025 0374

Where can I get my pet microchipped?

You can have your pet microchipped at a Veterinary Practice, Welfare Organisation, Council or by a privately trained animal professional.

In order to receive all the benefits that Petlog offer you will need to ensure that your pet is microchipped with a Petlog microchip, so don’t forget to check this when booking your appointment to have your pet microchipped.

Call 0870 025 0374 to:

  • To change your address with petlog
  • To update your details
  • To ask for advice

Whatever the reason you can speak to the Petlog customer service team on 0870 025 0374. Please note all calls to this number will divert to the official phone number via our call forwarding service. The official number may be found in the public domain.

 

How do I update my contact details with Petlog?

It is critical for the reunification process that your details are kept up to date. Upgrading to Petlog Premium is the most efficient and cost-effective way of ensuring this happens for the lifetime of your pet. This will allow you to make unlimited changes to your address and contact details within your My Petlog Account by selecting ‘Check Your Contact Details’ on the right-hand side of the account dashboard via the official website.

For customers that do not require the additional benefits of Petlog Premium, a change of address can be actioned over the phone on 0870 025 0374. This is only available when calling  and will incur an administrative fee of £10.

If you do not already have an account, you can create one using your Microchip Number and Petlog ID that were supplied on your documentation.

You can only change the contact details recorded against a pet in your registered keepership. If the pet is not in your account, you will need to either add it or, if it is currently registered to someone else, complete a Transfer of Keepership.

For more information as to why Petlog charge for certain services and changes, please contact the customer service team on 0870 025 0374.

 

Name change by marriage or deed poll, how do I update my details on Petlog?

If your name has changed due to marriage or deed poll and you would like to update your pet’s records please write to Petlog (address below) confirming the microchip number of your pet(s) stating your previous name and new name. This letter must be signed confirming the change. For more help with this matter you can dial 0870 025 0374 where a member of the call centre staff will be more than happy to help.

Petlog, The Kennel Club, 4A Alton House, Gatehouse Way, Aylesbury, Bucks, HP19 8XU

 

What should I do if my pet goes missing?

If your microchipped pet has gone missing, please update Petlog immediately by logging into your My Petlog account and reporting your pet as lost via the official website.

If your pet is upgraded to Petlog Premium, Petlog will also send out a lost pet alert to local animal professionals to support your search.

If you don’t have a Petlog Account, you can create one now using your pet’s Microchip number and Petlog ID number (supplied on your Petlog documents).

For more advice about what to do if your pet has gone missing please contact Petlog via the helpline number provided on this page.

 

 

Microchipping: WHAT DOES THE LAW SAY?

All dog owners in England, Scotland and Wales must have their dog microchipped and registered with a government compliant microchip database such as Petlog.

All puppies must be microchipped and recorded on a microchip database by the time they are 8 weeks old.

Any changes to an owner’s contact details must be updated on their microchip database to ensure compliance with the law. If a dog owner subsequently moves, changes contact telephone number, etc. then the dog is no longer considered microchipped under the new law and enforcement can be taken.

IS THERE A FINE/PENALTY IF OWNERS DON’T GET THEIR DOG/PUPPIES MICROCHIPPED?

Once the new rules come into effect, if a dog without a microchip comes to the attention of the authorities, its keeper may be served with a notice requiring the dog to be microchipped, and may face criminal prosecution and a £500 fine if they do not comply with the notice. If this notice is ignored then a fine of up to £500 can be issued or an enforcer can seize the dog and microchip it at the keeper’s expense.

For a welfare organisation it is worth noting that it will be an offence to transfer keepership without the dog being microchipped and recorded on a database that is compliant with the new regulations, and fines of up to £500 could be issued. Unlike the other offences, no notice will be required.

For more info on microchipping please contact Petlog on 0870 025 0374.

Breeders in England, Scotland and Wales must ensure puppies are microchipped and registered with an approved microchip database by the time the puppies are 8 weeks old (prior to going to the new owner).

  • The breeder must always be the first registered keeper on the database.
  • No breeder or dog owner may transfer a dog to a new owner until it has been microchipped, unless a certificate from a veterinary surgeon has been issued regarding the dog’s health. For more information on the veterinary certificate visit the FAQs page.
  • When a dog is transferred to a new owner, the new owner must, unless the breeder had already done so, record their contact details on an approved microchip database to ensure they comply with the law.
  • Breeders should make it as easy as possible for new owners to be able to access the microchip database to ensure their contact details are kept up to date.
  • All breeders must ensure that they can clearly identify that the microchipping paperwork matches the puppy being sold to the new owner.

Please call 0870 025 0374 for more info.

 

Petlog Contact Number 0870 025 0374

Thanks for checking out the Petlog Contact Number page of Contact Helpline

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